HOW CAN WE HELP?
Your experience with Boca Ciega is very important to us.
Below are some frequently asked questions, but know you can always reach us at hola@bocaciega.shop or through direct message on @boca_ciega.
We're looking forward to hearing from you!
CONTACT INFORMATION
Send any and all questions our way. We're always available and ready to help. Please email us at hola@bocaciega.shop. We will respond as soon as possible.
Please tell us more! We're continuously searching for new objects and meaningful collaborators. Send us an email at hola@bocaciega.shop to initiate the conversation. We will respond as quickly as possible.
We're interested and want to collaborate. Send us an email at hola@bocaciega.shop with all pertinent details. We will respond as quickly as possible.
ORDERS | SHIPPING
Unless otherwise stated (on individual product pages), all items within our store are in-stock and ready to ship.
Orders will be processed and shipped out within 2 to 3 business days. All orders ship from Los Angeles, California.
If you have additional questions regarding your order, processing or shipment time, please email us at hola@bocaciega.shop. We will respond as soon as possible.
Unless otherwise stated (on individual product pages), all items within our store ship from Los Angeles, California.
Shipping costs vary and are dependent on package size, weight, and speed of delivery. Shipping costs are the responsibility of the client. Various shipping options will be offered at checkout. We offer complimentary shipping for domestic orders over $300 USD.
If you have additional questions regarding shipping, please email us at hola@bocaciega.shop. We will respond as soon as possible.
Please keep in mind that we are a small business with limited inventory. At this time we are not able to replace lost orders. Our shipping options do not require a signature upon delivery. Therefore, we are unable to take responsibility over lost or stolen packages.
That said, please reach out to us with any issues that arise. We will try our best to find a reasonable solution for the issue. Know you can always email us at hola@bocaciega.shop.
RETURNS | EXCHANGES | REPLACEMENTS
We do! If you have any issues or are unhappy with your item(s), please let us know immediately. We will accept returns requested within 14 days after the date of purchase (if bought in person) or the date of delivery (if purchased online).
Please know that Boca Ciega will not asume return shipping costs. We are able to provide a return shipping label for easy package drop-off, but the cost will be deducted from any refund or credit issued for the order.
Once the return is received by Boca Ciega, items will be inspected for approval. We look for items to be intact: original condition, not worn or used, with tags, without smells or stains. If your item does not meet these requirements, the return will be kindly denied.
Final sale items are not eligible for returns.
Please email us, with as many details as possible, at hola@bocaciega.shop to begin the return process. We will respond as soon as possible.
Both! If a return is succesfully accepted and requested within the 14 day window detailed above, we are able to issue a full refund or store credit for future purchases.
